You now have the product knowledge underneath every step of PEAK's call flow — including the SNP and MAPD/MA-only decisions that separate a good agent from a top performer. Here's the short version.
Key takeaways
- Parts A and B are the government program; Part C (Medicare Advantage) is a private bundle that replaces them; Part D covers drugs, standalone or bundled.
- Medicare Advantage caps annual cost and often adds real benefits — but trades away open nationwide access and can change year to year.
- Before comparing standard plans, run the SNP check: dual-eligible → D-SNP, qualifying chronic condition → C-SNP. Verify, don't assume.
- Default to MAPD unless the client has verified creditable drug coverage elsewhere they intend to keep — then consider MA-only.
- A plan recommendation is only as good as the Discovery it's built on — network, formulary, and benefits should all trace back to something the client said.
- Enrollment only happens inside a real election period: IEP, AEP, MA OEP, a qualifying SEP, or one of the dual-specific monthly SEPs.
- A move, a lost job-based plan, a hospital/nursing home discharge, a disaster declaration, a 5-star plan launch, or a Medicaid/LIS change can all open a SEP — when you hear one, check peaksep.com's Disaster SEP Tracker before promising anything.
Keep peaksep.com bookmarked
It's PEAK's fastest way to confirm whether a disaster SEP applies to a client's county and dates, or to double-check any other SEP situation you're not 100% sure about. Check it any time timing gets complicated — never guess or promise a client something you haven't verified.
Open the Disaster SEP Tracker on peaksep.com →What's next
This course covered the product. The next modules in PEAK's training system cover the process built on top of it — Discovery technique, soft-close scripts, rebuttal handling, and Sunfire/MARx walkthroughs.
Before your next live call
Be able to explain, in plain language and without notes: what each Part covers, why a client might choose Medicare Advantage, how to recognize a D-SNP or C-SNP candidate, when MA-only beats MAPD, and what you'd verify before finalizing any of it. If any of those feel shaky, revisit that module before moving on.